Ordering, Shopping & Site Information
What forms of payment do you accept?
You have two options. You can either pay directly on our site with your Visa or Mastercard or you can checkout using your Paypal account, in which case you can use any payment method offered by Paypal.
Do you accept International orders?
Of course we do! In fact, international orders make up a substantial portion of our business. Orders come from all around the globe. Please see more information below.
Why has no one responded to my customer service email?
We strive to reply to your emails within 48 hours, however, during our busiest times it may take up to 3 business days to respond. We appreciate your understanding and patience.
What are some advantages to setting up an account?
To speed up future transactions, your billing and shipping information will be saved. You can log in and track your past, pending and shipped orders. You can upload personal pictures of your tees, and even display some personal information (such as your website, etc) to other members of the Merch for Good community.
Do I need an account to place an order?
Nawwww! Simply click guest checkout at the start of the checkout process and voila, a quick and simple checkout process.
DELIVERY TO THE EU TEMPORARILY SUSPENDED
Due to recent changes in legislation and COVID restrictions, we are temporarily unable to deliver to the following locations: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. We plan to resume services to these countries in April 2021. If you have any queries, please contact us at firstname.lastname@example.org
Shipping prices and timings vary by country - all relevant information can be found at checkout. However, we can't not accept responsibility for packages once they are shipped, any damage or loss plus any fee or any customs checks that may take place. As postage services vary by territory we recommend tracked shipping for international orders. This is the only way we can track orders. We provide international tracked shipping at cost price for this reason.
We will send you an order confirmation email automatically after an order is placed. As soon as your order is dispatched by us we will send an email confirming this. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. If you need to get in touch at any point please email us on email@example.com.
We want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange or credit. All returns must be made within 28 days of receiving your items. We do not accept returns or exchanges after the 28 day period.
Please note, we print all tees to order so for this reason, unfortunately, we are unable to offer refunds.
If you would like to exchange an item please email firstname.lastname@example.org and await instructions.
Please note, the safest way to do an exchange, is to go ahead and order the new size/style you want on the website. Then, as soon as we receive your original product, we will refund your original purchase. This avoids the scenario of your product running out of stock while your exchange is mailed in.
If you received an item which was defective or wrong, then we will reimburse you for the return shipping. Please include the shipping receipt and send it back to us. With the receipt included, we will reimburse you for the cost of shipping the item back to us via regular mail. Unfortunately, we will not reimburse for express shipping, so be sure to send it back via regular mail. The original shipping cost is non-refundable.
Items that were purchased at a discount, on sale, or with a coupon-code are eligible for exchanges only.